You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
- All orders are shipped the most economical way possible.
- It is the customer's responsibility to count the number of cartons being received and inspect all cartons for damage at the time of delivery before signing the delivery receipt.
- Once the delivery receipt is signed, the customer accepts all responsibility for the shipment.
- If you have a shortage or damage, have the delivery person note this on the delivery receipt before signing the delivery receipt.
- If you find damage after the delivery person leaves, you must call the delivering carrier for an inspection.
- If you accept a shipment from a delivering carrier short of what is enumerated on the invoice, packing slip, delivery receipt, or in damaged condition without following the above procedures, you do so at your own risk.
- Claims for shortage or damage must be made directly to the delivering freight company.
- You must also notify your salesperson immediately if any of these conditions exist.
- Duty of the Consignee (Receiver) to Accept Damaged Freight.
- The fact that goods are damaged during transportation does not, of itself, justify the consignee in refusing to receive them. The consignee must accept the goods and hold the carrier responsible for any damage it may have caused. Where, however, the damage is such that the entire value of the goods is destroyed, the consignee has the right to refuse them, and make claim against the carrier for their value. If the merchandise is damaged in transit, the consignee should accept delivery and take all necessary steps to minimize the loss.
- If the goods can be repaired for a reasonable amount or kept with an allowance, the consignee should do so prior to filling out a claim with the carrier for the loss, if any. In the event of refusal by the consignee or owner of the shipment which is not entirely worthless nor so materially damaged as to have no value, the carrier will handle the shipment as provided in the Bill of Lading Contract and applicable laws in a manner which will best conserve the interest of all concerned.
- If the consignee refuses to accept a damaged item which can be repaired at a reasonable cost, the carrier's legal liability, if any, is for the cost of repairs and in the event the carrier is compelled to sell the item at an auction, the owner is entitled to receive only the estimated cost of the repairs plus the amount realized from the auction, less expenses. It is decidedly to the advantage of the consignee to repair, or to sell the merchandise "as is" at the highest price obtainable, and to file a claim for the loss suffered, if any.